Privacy Policy

This privacy policy explains how Smoke Screen Ltd collects, uses, and protects any personal information you provide when interacting with our business or using our website. Protecting your personal information is extremely important to us, and we are committed to maintaining strong data protection and data security standards.

Whenever you provide information that allows you to be identified, it will only be used in accordance with this privacy statement. Smoke Screen Ltd regularly reviews and updates its privacy policy to ensure it reflects current legal requirements and best practices in data protection.

The most recent version of this privacy policy is always available on our website.

Topics :

• Security
• Legal Basis
• What Data we gather
• What we do with the information we gather
• Third parties
• Marketing
• How we use cookies
• Controlling your personal information
• Your rights under the GDPR
• Links to other websites
• How to contact us

Security

Smoke Screen Ltd is committed to ensuring the security of the personal information we collect. To protect your data from unauthorised access, disclosure, or misuse, we have implemented appropriate physical, electronic, and managerial safeguards.

These security measures are designed to protect the personal information we hold and support strong data security practices across our systems and operations.

Legal Basis

Our legal basis for collecting, storing, and processing personal information is the legitimate interest required to operate and manage our business.

This includes activities such as processing customer enquiries, managing accounts, delivering products and services, and maintaining communication with customers and partners.

What data we gather

We may collect certain types of personal information when you interact with us. This may include:

• Name and job title
• Contact details including email address, telephone numbers, and postal address
• Website usage data when you visit or interact with our website
• Demographic information such as postcode, preferences, or interests
• Other information relevant to customer surveys, service improvements, or promotional offers

Some demographic and website usage information may be collected automatically through analytics tools such as Google Analytics when you use our website.

What we do with the information we gather

The personal information we collect helps us understand your needs and provide better services. We may use your information for several purposes, including:

• Internal record keeping and administration
• Processing orders, service requests, or account enquiries
• Managing customer relationships and accounts
• Improving our products, services, and website functionality
• Complying with regulatory requirements

By analysing this information, we can continue improving the services and security solutions we provide.

Third Parties

Smoke Screen Ltd does not sell, rent, or lease personal information to third parties.

However, in certain situations we may share relevant information with trusted third-party organisations when necessary to deliver our services. For example:

• Delivery companies or couriers may receive address information to deliver products
• Credit reference or fraud prevention agencies may be used when processing orders or account applications
• Authorities or regulators may receive information if required by law

These third parties are expected to handle personal information in accordance with applicable data protection regulations.

Marketing

From time to time, we may send marketing communications relating to company news, product updates, special offers, or other information that we believe may be of interest to you.These communications may be delivered through email, text message, or social media platforms using the contact details you have provided.

Occasionally we may also contact you for market research purposes to better understand customer needs and improve our services.Information gathered through these interactions may also be used to personalise the content displayed on our website.

How we use cookies

A cookie is a small file that may be placed on your device when you visit our website. Cookies help websites recognise returning users and analyse website usage. We use cookies to analyse web traffic and understand which pages are visited most frequently. This information allows us to improve our website and tailor it to better meet the needs of our users.

Cookies do not give us access to your computer or personal files. They only collect information that you choose to share while using the website. Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies if you prefer. Please note that declining cookies may limit certain functionality on the website.

Controlling your personal information

You have control over how your personal information is used.

When completing forms on our website, you may have the option to indicate that your information should not be used for direct marketing purposes.

If you previously agreed to receive marketing communications but later change your mind, you can withdraw your consent at any time. This can be done by contacting us directly or by using the unsubscribe link included in our marketing emails.

Links to other websites

Our website may include links to other websites for your convenience or additional information. Once you leave our website, please note that we do not have control over the content or privacy practices of those external websites. As a result, we cannot be responsible for the protection or privacy of any information you provide while visiting those sites.

We recommend reviewing the privacy statement of any external website before providing personal information.

How to contact us

By Email : 
info@smoke-screen.co.uk